Last updated: 9 October 2026
This website and portal are operated by FRONTIER ENTERPRISES for Super Soldier. Fitness coaching is delivered by Yeskiel Naraindath; website support and purchase administration use the contact details below.
Monthly portal and coaching packages
You may stop future monthly renewal from Account → Membership → Cancel monthly renewal. The website confirms cancellation only after Paystack confirms that future billing has stopped. Already-paid access remains available until its stated end date. There is no additional website fee merely for stopping future monthly renewal.
If you cannot use the billing controls
Email info@supersoldier.co.za with your account email, order reference and a clear request to stop future renewal. Do not send card numbers, passwords or secret keys. We will check the provider record and confirm the outcome. An unavailable portal button does not take away your consumer rights; report a payment collected after a confirmed cancellation for investigation.
Once-off programmes
The 12-Week Transformation and any other package labelled once-off do not renew automatically. You can request cancellation or discuss changes with your coach. Any lawful charge for work already performed must be reasonable and explained; applicable cooling-off and other consumer rights take priority.
In-person sessions, calls and specialist services
Request rescheduling as early as possible. Any notice period or cancellation charge for a separately booked session must be disclosed in the written agreement before you commit. Portal access does not include in-person training fees unless expressly stated. Calls included in an online package are arranged by your coach, not automatically booked.
Cancellation is not the same as a refund
Stopping renewal prevents future debits; it does not automatically refund an earlier payment. For duplicate billing, non-delivery, a service problem or a refund request, use the refund policy. Your statutory rights remain available.
Changing package
Contact your coach before changing package. We do not silently change the price of your existing subscription, automatically prorate an upgrade, or tell you to pay twice. Existing in-person eligibility and portal billing are separate records; removing eligibility is not a cancellation instruction to Paystack.